Business Council and Partners Host Successful Internet Access Study Workshop
The Business Council of Papua New Guinea, in partnership with DT Global through the Economic and Social Infrastructure Program (ESIP), and leading research firm Long Street Advisors, successfully convened the Internet Access Study Final Dissemination Workshop on 14 April 2026 at the Stanley Hotel.
The workshop brought together dozens of business leaders, policymakers, and key stakeholders—primarily from the ICT sector—across both the private and public sectors. The event marked a significant milestone in advancing dialogue on internet penetration, affordability, and digital transformation in Papua New Guinea.
The workshop was led by the Business Council of Papua New Guinea and moderated by Executive Director, Carmella Gabina who remarked, “Reliable and affordable internet connectivity is no longer optional; it is now core business infrastructure. Whether large enterprises or small businesses, connectivity affects productivity, costs, competitiveness and growth.”
A Critical Study on Digital Access and Economic Growth
The workshop presented the findings of a comprehensive market study on internet access and affordability for businesses across Papua New Guinea. Conducted by Long Street Advisors under ESIP, the study provides a detailed assessment of the current state of internet usage, infrastructure challenges, and the economic potential of digitalisation.
Key findings highlighted that while approximately 93% of surveyed businesses rely on the internet, usage remains largely limited to basic communication and research functions. More advanced digital adoption—such as cloud computing and AI—remains low, particularly among micro and small enterprises.
Despite recent reductions in mobile data pricing, affordability continues to be a major constraint. The study revealed that a basic business internet package can cost a significant proportion of income, with many small businesses spending between 10–20% of monthly revenue on connectivity alone. This is substantially higher than global benchmarks and underscores systemic barriers to digital inclusion.
Infrastructure and Reliability Challenges
Stakeholders also engaged in discussions around persistent infrastructure constraints affecting internet access nationwide. Key challenges identified include unreliable power supply, high costs of network deployment in difficult terrain, and frequent connectivity disruptions—particularly in rural areas.
The study further revealed that many businesses are forced to maintain multiple internet connections to ensure continuity, significantly increasing the total cost of internet ownership. These inefficiencies limit productivity and restrict the ability of businesses to invest in digital tools and innovation.
Unlocking PNG’s Digital Potential
Despite these challenges, the workshop emphasised the transformative opportunity that improved connectivity presents for Papua New Guinea’s economy. The report estimates that enabling widespread, affordable, and reliable internet access for businesses could unlock up to K85 billion in economic value by 2035, while driving higher growth and job creation nationwide.
Three key priority areas were identified to achieve this vision:
- Expanding access to affordable, high-speed internet
- Improving network and power reliability
- Accelerating digital adoption across businesses
Strengthening Public-Private Collaboration
The workshop concluded with a strong call for coordinated action between government, industry, and development partners. Participants underscored the importance of policy reform, infrastructure investment, and continued stakeholder engagement to address existing gaps and unlock digital growth.
As the leading voice of business in Papua New Guinea, the Business Council reaffirmed its commitment to working closely with government and partners to advocate for practical reforms that support digital transformation and inclusive economic development.
We would like to acknowledge and thank the Australian Government, through DFAT, for sponsoring this important work, and DT-Global under the Economic and Social infrastructure Program (ESIP) for supporting and managing the engagement. Their collaboration with BCPNG and industry stakeholders has enabled a practical, business-focused study that reflects the realities faced by companies operating in PNG.
